MEDIA RELEASE ANOTHER KEENAN DIGITAL BUNGLE HITS PARENTS
13 August 2018
THE HON LINDA BURNEY
SHADOW MINISTER FOR HUMAN SERVICES
MEMBER FOR BARTON
ED HUSIC MP
SHADOW MINISTER FOR THE
MEMBER FOR CHIFLEY
ANOTHER KEENAN DIGITAL BUNGLE HITS PARENTS
Another Government IT project is on the verge of being scrapped, with staff told to abandon the Liberals $100m child support payment system.
After a string of failures across multiple departments in the first six months of the year, there is little doubt now that this Government is unable to deliver digital projects.
Todays failure is the Governments long-troubled digital child support payment management system system problems that were examined at length during the recent Senate inquiry into the governments digital transformation program.
Previously, the Department of Human Services was using a system known as Cuba, to manage child support payments.
Five years ago, it was determined that the Cuba software was deficient and the Government attempted to replace it with the Pluto system, which it launched last year.
But after serious inadequacies in the Pluto system, including the fact that it was found that Pluto was unable to fulfil primary functions that Cuba could perform, the Department decided to retain Cuba, and use it concurrently with Pluto.
Up until recently, DHS staff were required to use both systems and had to double enter data and information.
After sinking over $100 million into the project, officials have now been advised not to use the system.
At budget estimates in May, it was revealed that the $103.2 million was initially budgeted to replace Cuba has been exhausted and the project was now running on business-as-usual funds.
An outage that lasted nearly a week affecting both of these crucial IT systems in March 2018 took the Government 4 days to discover and rectify.
Not surprisingly call wait times for CSA have doubled since the introduction of Pluto, from 3 minutes 18 secondsin 2017 to 7 minutes 24 seconds in 2018.
This latest incident is another example of the governments Digital Transformation Agencys mismanagement of digital projects.
Again Labor is asking: how can Australia trust the Turnbull Government with a multi-billion digital transformation process?
Prior to this incident, we were able to point to the governments digital dirty digital dozen of project failure that has now continued to grow to over 15.
The phenomenal fail of its 2016 Census
Repeated crashes of the ATO website: more than 12 over 12 months
Delayed revamp of the Child Support Agency website
Halted the start of Online NAPLAN testing
Guillotined its GOV.AU redesign proposal, wasting nearly $1m
Shut its Digital Transformation Office, then renamed it
Waved goodbye to its DTO CEO
Scored small business thumbs down for overhyped Digital Marketplace
Witnessed the arrest of DHS IT contractors for suspected fraud
Notched up a record spend on government IT
And who can forgetRoboDebt?
The dumped Apprentice IT platform (AAMS).
Suspended the ACIC biometric project
Centrelink data breach
Centrelink difficulties with online platform
Major problems with this years NAPLAN test results
MONDAY, 13 AUGUST 2018
MEDIA CONTACTS: NATASHA BOLSIN (HUSIC) 0476 125 112